Shipping policy

Shipping Policy

We strive to get your high-quality pet supplies to your doorstep as quickly and securely as possible. This Shipping Policy outlines how we handle deliveries and associated costs.

1. Processing Time

• All orders are typically processed within 1-3 business days after payment is confirmed.

• During peak holiday seasons or promotional periods, there may be slight delays. We will notify you of any significant delays via email.

• You will receive a confirmation email with tracking information once your order has been shipped.

2. Shipping Destinations

• We currently offer shipping to select international destinations.

• Shipping costs and delivery times vary depending on the destination, weight of the package, and selected shipping method.

• You are responsible for any import duties, taxes, or customs fees that may be charged by your local government upon delivery. These fees are not included in the shipping cost.

3. Shipping Methods & Transit Times

• We offer standard and expedited shipping options.

• Standard shipping usually takes 10-20 business days.

• Expedited shipping usually takes 5-10 business days.

• Please note that delivery times are estimates and may be affected by unexpected customs delays or weather conditions.

4. Risk of Loss

• All risk of loss and title for products pass to you upon delivery to the carrier. We are not responsible for any damages, losses, or delays that occur during shipping.

For any questions regarding our shipping policy, please contact us at petpawchina@hotmail.com, and we will respond within 3 working days.